Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Product Canvas (the “Service”), an AI-powered product alignment workspace operated by Zanora, LLC, a Delaware limited liability company (“Zanora,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
1. Eligibility & Accounts
You must be at least 18 years old to use the Service. We authenticate accounts using passwordless email sign-in links. You are responsible for maintaining the confidentiality of your sign-in link and for all activity that occurs under your account. Notify us promptly at support@productcanvas.so if you suspect unauthorized use.
2. The Service
Product Canvas lets you turn a product brief into a structured PRD, generate feature and milestone definitions using artificial intelligence, invite collaborators and reviewers, capture comments, and lock alignment decisions with an audit trail. We may add, change, or remove features at any time. Some capabilities depend on third-party providers and may change as those providers change.
3. Your Content
“Your Content” means the briefs, requirements, comments, documents, and other materials you submit to the Service. You retain all ownership rights in Your Content. You grant Zanora a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit Your Content solely to operate, maintain, secure, and improve the Service and to provide it to the collaborators and reviewers you designate.
You are solely responsible for Your Content and for ensuring you have the rights necessary to submit it. Do not submit content that is unlawful, infringing, or that you are not permitted to share.
4. AI-Generated Output
The Service uses third-party AI models to generate requirements, summaries, and other output (“Output”). Output is produced by automated systems and may be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for reviewing Output before relying on it. Output is not legal, financial, or professional advice. To the extent permitted by law, you may use Output subject to these Terms and the terms of the underlying model providers.
5. Acceptable Use
You agree not to:
- use the Service to violate any law or the rights of others, or to store or transmit infringing, defamatory, or unlawful material;
- attempt to gain unauthorized access to the Service, other accounts, or our systems, or probe, scan, or test their vulnerability;
- reverse engineer, scrape, or build a competing product from the Service, except to the extent this restriction is prohibited by law;
- interfere with or disrupt the integrity or performance of the Service, or circumvent usage limits, credits, or access controls;
- use the Service to develop or train a competing machine-learning model.
6. Credits & Billing
Certain features consume credits. Paid credits are purchased through our third-party payment processor; by purchasing, you authorize us and the processor to charge your payment method. Credits have no cash value and are not transferable. We may change pricing prospectively. You are responsible for any taxes other than taxes on our net income.
7. Refund Policy
Because credits unlock AI generation that draws on third-party compute and is consumed the moment you use it, all sales are generally final.
Refunds may be considered within 7 days of purchase for credits you have not yet used, if the Service does not function as described and the issue cannot be resolved through support. To request a refund, contact support@productcanvas.so with your order details and a description of the issue.
Refunds will not be issued for credits that have already been consumed, for issues related to third-party services (AI model providers, the payment processor, or other integrations), for dissatisfaction with the form or quality of AI-generated Output, which is inherently variable, or for user error. This policy does not limit any non-waivable refund or cancellation rights you may have under applicable law.
8. Our Intellectual Property
The Service, including its software, design, and trademarks, is owned by Zanora and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. These Terms do not grant you any rights in our marks or branding.
9. Copyright Complaints (DMCA)
We respect intellectual property rights and respond to clear notices of alleged copyright infringement. If you believe content on the Service infringes a copyright you own or control, send a written notice to our designated agent at support@productcanvas.so that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to let us locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner’s behalf. We may remove allegedly infringing material, honor valid counter-notices, and terminate the accounts of repeat infringers.
10. Third-Party Services
The Service relies on third-party providers for hosting, authentication, payments, and AI processing. Your use of the Service may be subject to those providers’ terms, and we are not responsible for their acts or omissions.
11. Suspension & Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive.
12. Disclaimers
THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZANORA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.
14. Indemnification
You agree to indemnify and hold harmless Zanora from any claims, damages, and expenses (including reasonable legal fees) arising out of Your Content or your use of the Service in violation of these Terms or applicable law.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new effective date. Your continued use of the Service after changes take effect constitutes acceptance.
16. Dispute Resolution & Arbitration
Please read this section carefully — it affects how disputes are resolved. Except for the excluded claims below, you and Zanora agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its applicable rules, rather than in court. The arbitration will be conducted in the English language, and judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and Zanora agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class proceeding.
Exceptions. Either party may bring an individual action in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information. Where binding arbitration is not permitted by applicable law, this section does not apply to you to that extent.
Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to support@productcanvas.so.
17. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration under Section 16, the exclusive venue will be the state and federal courts located in Delaware, and you and Zanora consent to their personal jurisdiction.
18. Contact
Questions about these Terms? Contact us at support@productcanvas.so.